1. Introduction  

These sales terms apply to orders made at Touché Hair Lounge. By placing an order, you confirm that you have read and understood the terms.

 

2. Parties

These terms are entered into between:  

Name of the company: Touché Hair Lounge  

Organization number: 933903192  

Email: contact@touchehairlounge.com  

Phone number:  

 

3. Ordering

Orders for goods and services can be made through our website or by contacting us directly.

 

4. Prices

All prices are stated in NOK and include value-added tax (VAT) unless otherwise specified.

 

5. Payment  

We offer several payment options, including Vipps and Stripe. The amount for the goods/service will be deducted from your account upon ordering or at the agreed time of service.

 

6. Delivery

Delivery time for services is usually 1-5 business days, depending on the type of treatment ordered. We will inform you of any delays related to the order.

 

7. Cancellation  

You can cancel the appointment up to 24 hours before the scheduled time. For later cancellations, we reserve the right to charge a cancellation fee.

 

8. Right of Withdrawal

Customers have the right to withdraw from the purchase within 14 days from the order date, unless the service has already been performed. Certain services, such as hair treatments and scalp spa, are exempt from the right of withdrawal, and this will be clearly communicated at the time of booking.

 

9. Personal Data

Your personal data will be processed in accordance with our privacy policy.

 

10. Defects in the Service 

If there is a defect in the service, the customer has the right to complain within 14 days after the service has been performed. Complaints can be made via email or phone. We recommend that you include your order number and a description of the issue.

 

11. Disclaimer  

Touché Hair Lounge is not responsible for indirect losses, including, but not limited to, loss of profit, sales, or reputation.

 

12. Reservation of Errors  

We do our best to ensure that all information displayed on our website is accurate. We reserve the right to make mistakes and will inform customers of any changes.

 

13. Changes to the Terms 

We reserve the right to change these terms. Changes will be announced on our website.

 

14. Conflict Resolution  

If a dispute arises between us, we recommend that you contact the Consumer Authority for advice regarding conflict resolution. It is important for us to resolve any issues in a satisfactory manner for both parties.

 

Contact Information

You will always find our contact information and organization number clearly visible on our website. For further questions, please contact us via email or phone.

 

We greatly appreciate your understanding and look forward to serving you at Touché Hair Lounge!